Support desk
Questions before you request? Curious about what to expect? We’ll help you get the details right—quickly and clearly.
What we can help with
Send a message and we’ll point you in the right direction.
- Date and timing questions for your group
- What’s included vs. not included
- Accessibility notes and special requirements
- Meeting/check-in logistics
- Group planning for celebrations or mixed ages
If you already submitted a request, include your name and the date you preferred so we can find it faster.
Send a quick question
We’ll respond with practical guidance (no vague answers).
Common questions
Not sure where to start? These answers cover the basics we’re asked most often.
Still have questions?
If you’re deciding between options, ask us what to consider for your specific group. We’ll keep it practical.
- Arrival timing and check-in guidance
- What to plan around for children or seniors
- Clothing or comfort notes for the experience
- Anything related to mobility, seating, or assistance